FAQ

Yes. Our products are 100% natural following the standards of the International Natural and Organic Cosmetics Association (Natrue).

Yes. Our products are completely free of animal-derived ingredients.

Yes. Our finished products, as well as the ingredients used in our products are completely cruelty-free and no animal testing has been done.

As a matter of fact, animal-testing has been completely banned in the EU since 2009.

We currently ship to Belgium and the Netherlands. For shipping outside these two countries, please contact us and we’ll figure out the possibilities for you.

Read our full shipping policy here.

Once you purchase from us, it takes us around 2-3 business days to process your order and hand it over to our courier partner. You will then receive a confirmation email with your tracking code. From then on your order will arrive in 1-2 business days for Belgium, and 2-3 business days for the Netherlands?

(Business days do not include weekends and holidays)

Read our full shipping policy here.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at shop@tubimi.skin with your name and order number, and we will look into it for you.

Read our full shipping policy here.

Once your order is shipped, you will receive a shipping confirmation with a tracking code and a link to track your order.

Please note that it can take up to 24 hours after receiving the confirmation email for the tracking code to be activated.

Read our full shipping policy here.

We have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, please have a look at our return policy here.